Returns & Exchanges

We want you to love your skin, which is why we offer a 30-day satisfaction guarantee on all our clinical-grade skincare regimens. If your personalized routine isn't the perfect fit, we'll work with you to find a solution or provide a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to begin the process within 30 days of delivery.

2

Select Outcome

Choose between a professional reformulation of your product, an exchange for a different strength, or a return for a refund.

3

Print & Ship

Download your prepaid shipping label and secure your items in their original packaging to ensure they arrive safely at our facility.

4

Processing

Once received, our team will inspect your return and issue your refund or ship your new customized regimen within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing